Roto-Rooter is the focus of a class action lawsuit claiming RR charged clients unnecessary repair fees. The class members state that Roto-Rooter lied and made false statements to homeowners about the severity of their plumbing problem, in one case they charged a customer a repair bill of $3,600 for a repair that RR employees caused! The lawsuit is entitled Dawn Mills, et al. v. Roto-Rooter Services Company and is in the jurisdiction of the .S. District Court, State of Minnesota, County of Hennepin.
The lawsuit is supported by a Minneapolis Star Tribune investigation that helped launched this class action lawsuit. The Tribune uncovered numerous homeowners who were told by Roto-Rooter they needed to repair or replace their sewer lines. When the same homeowners received a second opinion by another plumbing company they were told the Roto-Rooter price quote ”was grossly exaggerated.”
Class members of the Roto-Rooter Repair Scam Lawsuit include all persons or entities located within Minnesota who, since May 17, 2005, purchased a ticketed camera job, a mainline excavation service, or both, from Roto-Rooter. A copy of the lawsuit can be found here.